Managed Services

Digitally Accurate Inc. has been one of Calgary’s premier Business IT Support, Managed Services, and IT Solution providers since July of 2006. Over the years we have dealt with many environments and the issues that are associated with  them. One of the biggest problems we’ve encountered with companies IT systems is that there was no pro-active approach to maintaining or supporting these systems. Often companies use the  “break-and-fix” method which is costly and doesn’t necessarily always fix the problem. This also provided these companies with low-quality IT support and services, along with a poorly  operating IT Infrastructure.

Managed Services from Digitally Accurate resolves this frequent problem.

What are Managed Services?

Managed Services from Digitally Accurate provides you with a platform to offload the responsibility of ensuring that your IT systems are always online, up to date, and working as best as  possible. Through a collection of services that include monitoring, reporting, patch management and 24/7 support we provide you with a solution that is more reliable, cost-effective, and  robust than if you were to either utilize the “break-and-fix” method of support, or even employ your own IT staff.

Why Managed Services?

By utilizing managed services you can minimize your IT spending with fixed-monthly costs. You know exactly what you’re spending, and what you’re getting. This pro-active approach at  maintaining your IT Systems allows them to grow with your company. Don’t leave your IT Systems behind! When your business expands and grows, you will also know what costs you will incur as  your IT systems grows in response, to support and service it.

What does it mean to me and my business?

Managed Services from Digitally Accurate provides you and your business with a cost-effective operational IT backbone and infrastructure. The systems that provide you and your business with  information, collaboration, storage, and workflow are managed by a dedicated group of individuals that monitor these systems 24/7 to ensure that hardware and/or software failures don’t bring  your business to a halt.
This gives you “piece of mind” knowing that you don’t need to concern yourself with how your IT infrastructure is doing, or be concerned about downtime, lost productivity, and lost  revenue.

Packages and Plans
Essentials Platinum
  • Server Monitoring and Maintenance
  • Workstation Monitoring and Maintenance
  • Network Monitoring and Maintenance
  • Patch Management (Microsoft and 3rd party)
  • Remote IT Technical Support during business hours*
  • Guaranteed Response Time of 5 Business Hours
  • Single Point of contact for all IT -Single Vendor for all IT Hardware/Software
  • Option for availability for after-hours/emergency support (billed hourly)
  • Server Monitoring and Maintenance
  • Workstation Monitoring and Maintenance
  • Network Monitoring and Maintenance
  • Patch Management (Microsoft and 3rd party)
  • 24/7/365 IT Remote Support
  • 24/7/365 IT On-Site Support
  • Guaranteed Response Time of 3 Business Hours
  • Single Point of contact for all IT
  • Single Vendor for all IT Hardware/Software
  • An “all-in-one” IT Solution
  • Discount on hourly rate (training and implementations)
  • Firmware Management
  • Scheduling of updates/restarts for afterhours/weekends
  • Offsite weekly backup pickup/storage
  • Minor Change Services (ex. User addition/removal)
  • Numerous other value added services

 

Please contact us today for more information!