Did you know that you can reduce your downtime and amount of IT issues your organization experiences simply by choosing a 24/7 Fully Managed IT Services Provider?
It’s true! Most big IT issues are caused by smaller issues that have had time to snowball and turn in to larger problems. Often companies are utilizing break-and-fix IT Service Providers, or Managed Service Providers who simply only perform monitoring and do not actively dispatch IT personnel to resolve issues when detected.
Break and Fix
If you’re on break and fix, you have no one monitoring your systems. This means that if you’re hacked, if hardware fails, software stops functioning, or issues occur, you’re IT Service Provider won’t know until an employee realizes something is wrong and makes the call.
In this amount of time, the security compromise can become larger, the issues become more severe, and irreparable damage may occur.
If it’s an issue, it could have been an extremely simple fix in the beginning that only took 30 minutes to resolve, but it’s now a problem that could require 20+ hours of billable time and a full 2-3 days to resolve (including 2-3 days of downtime) where you’r paying your staff to sit around and wait.
Managed Services (Monitoring Only)
Some companies pay for Managed Services but only for Monitoring. While most end users don’t see value in this, some still do thinking it’ll be more cost-effective. In these cases, the Managed IT Service provider has monitoring software installed, but only notifies the customer if something is wrong, and usually only does this during business hours.
Since the service includes no triage, there is often no time and/or resources spent on identifying what the problem is, how severe it is, or what’s involved. Usually the customer is only notified that there is a problem with only basic information. This means that the information provided in the event of an issue is limited, and decisions aren’t being made off information that should be available to the customer.
In these cases, the customer often won’t elect to investigate due to the fact that everything appears to be working and they don’t want to incur any billable hours. Like before, it could have been an extremely simple fix in the beginning that only took 30 minutes to resolve, but it’s now a problem that could require 20+ hours of billable time and a full 2-3 days to resolve (including 2-3 days of downtime). If it’s a security compromise, it could cost a small fortune leaving the systems breached for a longer amount of time.
Monitoring only providers like this because it results in a large amount of billable hours, and can justify it because the customer preferred this type of plan. The larger and more complex of an environment, the more issues and billings that will occur.
Fully Managed IT Services
When choosing to partner with a Fully Managed IT Services Provider, you avoid all the issues listed above. By paying for an “all you can eat” service, with 24/7 monitoring, management, service, and support, when issues happen, they are triaged immediately and resources and staff are allocated. Issues are resolved almost immediately, often without downtime, and the environment remains supported, up to date, functioning according to set baselines, and secure.
This results in little to no downtime, a pleasant experience for users, and results in minimized costs for the customer. Everyone’s happy!
Usually we notice that while “monitoring only” plans appear to cost less, when you add the additional billable hours they often exceed the cost of a fully managed IT Services plan. It’s usually more cost-effective to go with a Fully Managed IT Services Plan.
Do IT right
Digitally Accurate Inc. provides 24/7/365 Fully Managed IT Services to Calgary, Alberta and Vancouver, British Columbia. We’ve been operating for over 13 years and have helped almost 100 businesses with their IT strategy, keeping their IT systems up, running, and secure.
Contact us today for more information on how we can partner with your business, and help your IT systems work for you!